Member Services Corporation

Member Services Corporation (MSC) is a subsidiary of Washington Hospitality Association.
We are a member driven organization and are committed to success of the industry.

Meet the Team

Victoria Montrose

Director of WorkSafe

Victoria has been with the association for more than two decades, and currently oversees the Association’s workers’ comp program.


WorkSafe Account Manager

Danelle joined the association in 2016 as part of our accounting department. She is recently certified to in OSHA30 training and looking forward to working more closely with our member locations.

Heather Hays

WorkSafe Coordinator

Heather is the newest member of our team, joining the association in 2023. She brings with her 20+ years of quick service management experience.


Third Party Administrator

ERNwest is our trusted partner for workers’ compensation. They are skilled professionals who will assist in effectively managing your claims, help you implement strategies to save money and ease frustration by translating L&I’s complex system into understandable and practical action plans.