Member Services Corporation

Member Services Corporation (MSC) is a subsidiary of Washington Hospitality Association.
We are a member driven organization and are committed to success of the industry.

Meet the Team

Victoria Montrose

WorkSafe Program Director

Victoria has been with the association for more than two decades, and currently oversees the Association’s workers’ comp program.

Jessica Keller

WorkSafe Executive
Accounts Manager

Jessica joined the association in 2011, bringing with her years of customer service and safety experience from the tire industry. 


WorkSafe Coordinator

Danelle is the newest member of our team, joining the association in 2016 as part of our accounting department. 


Third Party Administrator

ERNwest is our trusted for workers’ compensation partner. They are skilled professionals who will assist in effectively managing your claims, help you implement strategies to save money and ease frustration by translating L&I’s complex system into understandable and practical action plans.