Member Services Corporation

Member Services Corporation (MSC) is a subsidiary of Washington Hospitality Association.
We are a member driven organization and are committed to success of the industry.

Meet the Team

Victoria Montrose

Director of WorkSafe

Victoria has been with the association for more than two decades, and currently oversees the Association’s workers’ comp program.

Jessica Keller

WorkSafe Executive
Accounts Manager

Jessica joined the association in 2011, bringing with her years of customer service and safety experience from the tire industry. 


WorkSafe Account Specialist

Danelle joined the association in 2016 as part of our accounting department. She is recently certified to in OSHA30 training and looking forward to working more closely with our member locations.

Heather Hays

WorkSafe Coordinator

Heather is the newest member of our team, joining the association in 2023. She brings with her 20+ years of quick service management experience.


Third Party Administrator

ERNwest is our trusted for workers’ compensation partner. They are skilled professionals who will assist in effectively managing your claims, help you implement strategies to save money and ease frustration by translating L&I’s complex system into understandable and practical action plans.