Member Services Corporation

Member Services Corporation (MSC) is a subsidiary of Washington Hospitality Association.
We are a member driven organization and are committed to success of the industry.

Meet the Team

jessica tuiloma

WorkSafe Coordinator

Jessica is the newest member of our team, joining the association in 2025. She brings with her 10+ years of staffing and customer service experience.

Heather Hays

WorkSafe Account Manager East

Heather joined the association in 2023. She brings with her 20+ years of quick service management experience.

DANELLE GRIENsEWIC

WorkSafe Account Manager SW

Danelle joined the association in 2016 as part of the accounting team. She is eager to help members with their workplace safety needs.

Victoria Montrose

Director of WorkSafe

Victoria has been with the association for more than two decades, and currently oversees the Association’s workers’ comp program.

ERNwest

Third Party Administrator

ERNwest is our trusted partner for workers’ compensation. They are skilled professionals who will assist in effectively managing your claims, help you implement strategies to save money and ease frustration by translating L&I’s complex system into understandable and practical action plans.